Michelle Dries BVSc (Hons), MBA, GAICD
Chief Executive Officer
Michelle is an experienced senior executive with a strong track record of driving growth and operational excellence across healthcare and consumer businesses in ASX-listed and private equity-owned companies
Michelle was most recently Chief Operating Officer of Greencross Vet Services, leading one of Australia’s largest veterinary services networks, and previously held senior roles at Qantas Loyalty and Qantas Insurance. Her earlier career includes strategy consulting at Boston Consulting Group, senior government and university executive roles, and serving as CEO of Early Start.
Michelle is an experienced senior executive with a strong track record of driving growth and operational excellence across healthcare and consumer businesses in ASX-listed and private equity-owned companies
Michelle was most recently Chief Operating Officer of Greencross Vet Services, leading one of Australia’s largest veterinary services networks, and previously held senior roles at Qantas Loyalty and Qantas Insurance. Her earlier career includes strategy consulting at Boston Consulting Group, senior government and university executive roles, and serving as CEO of Early Start.
Martin White B.Bus
Chief Financial Officer
Martin White is an accomplished finance executive with over two decades of experience across multiple industries, including healthcare, for-purpose organisations, manufacturing, and mining services. He has a proven track record of driving strategic initiatives, optimising finance operations, and enhancing business performance in complex environments.
Since joining Pacific Smiles in 2021, Martin has been instrumental in shaping the company’s financial strategies, delivering sustained organic growth, and successfully navigating challenging macroeconomic conditions.
Prior to his tenure at Pacific Smiles, Martin held key finance roles at several prominent organisations, including Life Without Barriers, General Electric, and REMA TIP TOP, where he honed his expertise in financial leadership and strategic decision-making.
Martin White is an accomplished finance executive with over two decades of experience across multiple industries, including healthcare, for-purpose organisations, manufacturing, and mining services. He has a proven track record of driving strategic initiatives, optimising finance operations, and enhancing business performance in complex environments.
Since joining Pacific Smiles in 2021, Martin has been instrumental in shaping the company’s financial strategies, delivering sustained organic growth, and successfully navigating challenging macroeconomic conditions.
Prior to his tenure at Pacific Smiles, Martin held key finance roles at several prominent organisations, including Life Without Barriers, General Electric, and REMA TIP TOP, where he honed his expertise in financial leadership and strategic decision-making.
Lisa Skene
Chief Operating Officer
Lisa Skene is a highly experienced executive leader with a strong track record in driving growth, transformation, and operational excellence across veterinary care, retail, and FMCG. With extensive experience spanning ASX-listed, Private Equity, and Founder-Owned businesses, she has led strategic initiatives that optimise performance, enhance customer experiences, and deliver sustainable business success.
Lisa has held senior leadership roles in multi-site organisations, where she has been instrumental in developing high-performing cultures and implementing people-first strategies that align with business objectives. She has extensive experience in strategic planning, business transformation, and leveraging customer insights to drive growth.
Before transitioning to executive leadership roles in Australia, Lisa held key management positions in leading South African retail organisations. She has a deep understanding of complex operational environments and a passion for fostering strong teams that deliver results.
Lisa Skene is a highly experienced executive leader with a strong track record in driving growth, transformation, and operational excellence across veterinary care, retail, and FMCG. With extensive experience spanning ASX-listed, Private Equity, and Founder-Owned businesses, she has led strategic initiatives that optimise performance, enhance customer experiences, and deliver sustainable business success.
Lisa has held senior leadership roles in multi-site organisations, where she has been instrumental in developing high-performing cultures and implementing people-first strategies that align with business objectives. She has extensive experience in strategic planning, business transformation, and leveraging customer insights to drive growth.
Before transitioning to executive leadership roles in Australia, Lisa held key management positions in leading South African retail organisations. She has a deep understanding of complex operational environments and a passion for fostering strong teams that deliver results.
Troy Wright
Chief People Officer
Troy Wright is a talented Human Resources Executive with strong experience in organisations enabling health care professionals to deliver high quality patient care and to run successful businesses. He has held a number of senior roles both locally, and internationally, in businesses navigating significant transformation and has gained valuable exposure to operating within various ownership models. Most recently, Troy was Head of People and Culture, ANZ for hearing care multi-national Sonova. Prior to Sonova, Troy lead the US HR organisation for global animal health care company Covetrus, as Vice President Human Resources, North America.
Troy’s expertise is multi-dimensional. He’s adept at partnering intimately with the business to align people with strategy. His ability to build high performing teams has helped the HR organisations he’s led to deliver high quality HR partnership and service provision. His passion for developing people and teams has positioned him as a valuable resource for both the HR professionals in his teams, the leaders he partners with and the teams he and his teams support.
Troy Wright is a talented Human Resources Executive with strong experience in organisations enabling health care professionals to deliver high quality patient care and to run successful businesses. He has held a number of senior roles both locally, and internationally, in businesses navigating significant transformation and has gained valuable exposure to operating within various ownership models. Most recently, Troy was Head of People and Culture, ANZ for hearing care multi-national Sonova. Prior to Sonova, Troy lead the US HR organisation for global animal health care company Covetrus, as Vice President Human Resources, North America.
Troy’s expertise is multi-dimensional. He’s adept at partnering intimately with the business to align people with strategy. His ability to build high performing teams has helped the HR organisations he’s led to deliver high quality HR partnership and service provision. His passion for developing people and teams has positioned him as a valuable resource for both the HR professionals in his teams, the leaders he partners with and the teams he and his teams support.
Alice Telford B.Arts, CPM
Executive General Manager Marketing
Alice joined Pacific Smiles Group in 2019 and now serves as Executive General Manager Marketing, leading the company’s brand, digital and customer experience strategy. She has spearheaded a transformation of the marketing function, enhancing patient acquisition and retention through data-driven insights, digital innovation, and a focus on personalisation at every touchpoint.
With over 20 years’ experience across healthcare, retail, and QSR, Alice has held senior roles at McDonald’s Corporation, Luxottica Retail, and The Athlete’s Foot. She is passionate about using technology and insight to unlock growth opportunities, improve patient experience, and strengthen customer connections across every stage of the journey.
Alice joined Pacific Smiles Group in 2019 and now serves as Executive General Manager Marketing, leading the company’s brand, digital and customer experience strategy. She has spearheaded a transformation of the marketing function, enhancing patient acquisition and retention through data-driven insights, digital innovation, and a focus on personalisation at every touchpoint.
With over 20 years’ experience across healthcare, retail, and QSR, Alice has held senior roles at McDonald’s Corporation, Luxottica Retail, and The Athlete’s Foot. She is passionate about using technology and insight to unlock growth opportunities, improve patient experience, and strengthen customer connections across every stage of the journey.
Andy Luiskandl MBus, GradCert EBus, GAICD
Chief Information Officer
Andy Luiskandl is a business technology executive with extensive experience catalysing the health, care, and retail sectors through digital and AI-powered capabilities that fuel growth, lift productivity, and spark innovation. He blends commercial acuity with technical depth, honed through leading large-scale transformations at multi-site ASX-listed and private-equity-backed businesses such as Greencross Pet Wellness Company, InvoCare, and Only About Children. In 2019, CIO Magazine named Andy to its CIO50 list of the Top 50 Technology and Digital Chiefs.
Before stepping into executive leadership, Andy founded and led a multi-award–winning software company and spent seven years supporting Coca-Cola’s global business platforms across Europe, the USA, and Asia Pacific—a fusion of corporate scale and entrepreneurial drive that underpins his transformative approach to large enterprises. Bridging executive leadership and board-level governance, Andy also serves as a Non-Executive Director and Treasurer of a leading mid-sized aged-care provider, delivering strategic direction and financial oversight to an organisation celebrated for its exceptional care and commercial discipline.
Andy Luiskandl is a business technology executive with extensive experience catalysing the health, care, and retail sectors through digital and AI-powered capabilities that fuel growth, lift productivity, and spark innovation. He blends commercial acuity with technical depth, honed through leading large-scale transformations at multi-site ASX-listed and private-equity-backed businesses such as Greencross Pet Wellness Company, InvoCare, and Only About Children. In 2019, CIO Magazine named Andy to its CIO50 list of the Top 50 Technology and Digital Chiefs.
Before stepping into executive leadership, Andy founded and led a multi-award–winning software company and spent seven years supporting Coca-Cola’s global business platforms across Europe, the USA, and Asia Pacific—a fusion of corporate scale and entrepreneurial drive that underpins his transformative approach to large enterprises. Bridging executive leadership and board-level governance, Andy also serves as a Non-Executive Director and Treasurer of a leading mid-sized aged-care provider, delivering strategic direction and financial oversight to an organisation celebrated for its exceptional care and commercial discipline.
