Gary Carroll B.,Com LLB, FCPA
Managing Director & Chief Executive Officer
Gary Carroll is a seasoned senior executive with significant experience in stabilising, growing and transforming companies with large-scale, distributed networks. He has held a number of senior roles in multi-site organisations where he’s been responsible for optimising sites through operational and cultural transformations. He has particular expertise using marketing, customer and consumer insights to drive growth. Most recently, Gary was CEO of MindChamps Australia, a premium early learning centre group. Most notable is Gary’s time at ASX-listed G8 Education where he joined as CFO in 2016, and 6 months later was appointed as CEO and successfully led Australia’s largest provider of quality early childhood education and care with over 400 centres nationwide until 2022.
Prior to G8, Gary spent ten years at ASX-listed Super Retail Group in a range of senior management roles, including Group CFO and General Manager of Group Development. During this time, Super Retail Group more than trebled in size, which was driven by network growth and a number of critical development projects that transformed and grew the network.
Gary Carroll is a seasoned senior executive with significant experience in stabilising, growing and transforming companies with large-scale, distributed networks. He has held a number of senior roles in multi-site organisations where he’s been responsible for optimising sites through operational and cultural transformations. He has particular expertise using marketing, customer and consumer insights to drive growth. Most recently, Gary was CEO of MindChamps Australia, a premium early learning centre group. Most notable is Gary’s time at ASX-listed G8 Education where he joined as CFO in 2016, and 6 months later was appointed as CEO and successfully led Australia’s largest provider of quality early childhood education and care with over 400 centres nationwide until 2022.
Prior to G8, Gary spent ten years at ASX-listed Super Retail Group in a range of senior management roles, including Group CFO and General Manager of Group Development. During this time, Super Retail Group more than trebled in size, which was driven by network growth and a number of critical development projects that transformed and grew the network.
Martin White B.Bus
Chief Financial Officer
Martin White is an accomplished finance executive with over two decades of experience across multiple industries, including healthcare, for-purpose organisations, manufacturing, and mining services. He has a proven track record of driving strategic initiatives, optimising finance operations, and enhancing business performance in complex environments.
Since joining Pacific Smiles in 2021, Martin has been instrumental in shaping the company’s financial strategies, delivering sustained organic growth, and successfully navigating challenging macroeconomic conditions.
Prior to his tenure at Pacific Smiles, Martin held key finance roles at several prominent organisations, including Life Without Barriers, General Electric, and REMA TIP TOP, where he honed his expertise in financial leadership and strategic decision-making.
Martin White is an accomplished finance executive with over two decades of experience across multiple industries, including healthcare, for-purpose organisations, manufacturing, and mining services. He has a proven track record of driving strategic initiatives, optimising finance operations, and enhancing business performance in complex environments.
Since joining Pacific Smiles in 2021, Martin has been instrumental in shaping the company’s financial strategies, delivering sustained organic growth, and successfully navigating challenging macroeconomic conditions.
Prior to his tenure at Pacific Smiles, Martin held key finance roles at several prominent organisations, including Life Without Barriers, General Electric, and REMA TIP TOP, where he honed his expertise in financial leadership and strategic decision-making.
Paul Robertson B Com
Chief Commercial Officer – Practitioner Services
Paul’s career has focused around senior operational management roles in private healthcare facilities.
He has managed a number of private hospitals of varying sizes providing a wide range of medical services. In particular Paul has specialised in managing transition and operation of newly acquired facilities. With a background in finance Paul has also overseen group wide corporate functions as well as significant involvement in multi disciplinary project teams.
Paul’s career has focused around senior operational management roles in private healthcare facilities.
He has managed a number of private hospitals of varying sizes providing a wide range of medical services. In particular Paul has specialised in managing transition and operation of newly acquired facilities. With a background in finance Paul has also overseen group wide corporate functions as well as significant involvement in multi disciplinary project teams.
Lisa Skene
Chief Operating Officer
Lisa Skene is a highly experienced executive leader with a strong track record in driving growth, transformation, and operational excellence across veterinary care, retail, and FMCG. With extensive experience spanning ASX-listed, Private Equity, and Founder-Owned businesses, she has led strategic initiatives that optimise performance, enhance customer experiences, and deliver sustainable business success.
Lisa has held senior leadership roles in multi-site organisations, where she has been instrumental in developing high-performing cultures and implementing people-first strategies that align with business objectives. She has extensive experience in strategic planning, business transformation, and leveraging customer insights to drive growth.
Before transitioning to executive leadership roles in Australia, Lisa held key management positions in leading South African retail organisations. She has a deep understanding of complex operational environments and a passion for fostering strong teams that deliver results.
Lisa Skene is a highly experienced executive leader with a strong track record in driving growth, transformation, and operational excellence across veterinary care, retail, and FMCG. With extensive experience spanning ASX-listed, Private Equity, and Founder-Owned businesses, she has led strategic initiatives that optimise performance, enhance customer experiences, and deliver sustainable business success.
Lisa has held senior leadership roles in multi-site organisations, where she has been instrumental in developing high-performing cultures and implementing people-first strategies that align with business objectives. She has extensive experience in strategic planning, business transformation, and leveraging customer insights to drive growth.
Before transitioning to executive leadership roles in Australia, Lisa held key management positions in leading South African retail organisations. She has a deep understanding of complex operational environments and a passion for fostering strong teams that deliver results.
Troy Wright
Chief People Officer
Troy Wright is a talented Human Resources Executive with strong experience in organisations enabling health care professionals to deliver high quality patient care and to run successful businesses. He has held a number of senior roles both locally, and internationally, in businesses navigating significant transformation and has gained valuable exposure to operating within various ownership models. Most recently, Troy was Head of People and Culture, ANZ for hearing care multi-national Sonova. Prior to Sonova, Troy lead the US HR organisation for global animal health care company Covetrus, as Vice President Human Resources, North America.
Troy’s expertise is multi-dimensional. He’s adept at partnering intimately with the business to align people with strategy. His ability to build high performing teams has helped the HR organisations he’s led to deliver high quality HR partnership and service provision. His passion for developing people and teams has positioned him as a valuable resource for both the HR professionals in his teams, the leaders he partners with and the teams he and his teams support.
Troy Wright is a talented Human Resources Executive with strong experience in organisations enabling health care professionals to deliver high quality patient care and to run successful businesses. He has held a number of senior roles both locally, and internationally, in businesses navigating significant transformation and has gained valuable exposure to operating within various ownership models. Most recently, Troy was Head of People and Culture, ANZ for hearing care multi-national Sonova. Prior to Sonova, Troy lead the US HR organisation for global animal health care company Covetrus, as Vice President Human Resources, North America.
Troy’s expertise is multi-dimensional. He’s adept at partnering intimately with the business to align people with strategy. His ability to build high performing teams has helped the HR organisations he’s led to deliver high quality HR partnership and service provision. His passion for developing people and teams has positioned him as a valuable resource for both the HR professionals in his teams, the leaders he partners with and the teams he and his teams support.
Alice Telford B. Arts
Executive General Manager Marketing
Alice joined Pacific Smiles Group in 2019 and now serves as Executive General Manager Marketing, leading the company’s brand, digital and customer experience strategy. She has spearheaded a transformation of the marketing function, enhancing patient acquisition and retention through data-driven insights, digital innovation, and a focus on personalisation at every touchpoint.
With over 20 years’ experience across healthcare, retail, and QSR, Alice has held senior roles at McDonald’s Corporation, Luxottica Retail, and The Athlete’s Foot. She is passionate about using technology and insight to unlock growth opportunities, improve patient experience, and strengthen customer connections across every stage of the journey.
Alice joined Pacific Smiles Group in 2019 and now serves as Executive General Manager Marketing, leading the company’s brand, digital and customer experience strategy. She has spearheaded a transformation of the marketing function, enhancing patient acquisition and retention through data-driven insights, digital innovation, and a focus on personalisation at every touchpoint.
With over 20 years’ experience across healthcare, retail, and QSR, Alice has held senior roles at McDonald’s Corporation, Luxottica Retail, and The Athlete’s Foot. She is passionate about using technology and insight to unlock growth opportunities, improve patient experience, and strengthen customer connections across every stage of the journey.
Luke Russell
Head of Technology
Luke Russell is a seasoned technology executive with a strong track record of leading high performing teams across the healthcare, not-for-profit, telecommunications and professional services sectors over the past 20 years.
Leveraging a successful career history of leading commercially focused, customer centered whole of business digital transformations, Luke Joined Pacific Smiles Group in 2022 to create and deliver its multi-year Technology strategy and roadmap which has been key to the companies continued growth.
Luke is a graduate of the Australian Institute of Company Directors, is a Microsoft Certified Solutions Expert, and holds an MBA specialising in Digital Enterprise.
Luke Russell is a seasoned technology executive with a strong track record of leading high performing teams across the healthcare, not-for-profit, telecommunications and professional services sectors over the past 20 years.
Leveraging a successful career history of leading commercially focused, customer centered whole of business digital transformations, Luke Joined Pacific Smiles Group in 2022 to create and deliver its multi-year Technology strategy and roadmap which has been key to the companies continued growth.
Luke is a graduate of the Australian Institute of Company Directors, is a Microsoft Certified Solutions Expert, and holds an MBA specialising in Digital Enterprise.
